possibly final ING Direct update
Nov. 15th, 2007 12:26 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mamajoanAnother irritating and frustrating conversation with an ING Direct staffperson, named Susan (for my reference). The long and the short of it is, she claims that the account will never be opened if I do not accept the terms and conditions. To do this, I would need to use my PIN (which is on its way to me via snailmail now) to log on to the website and click an "accept" button somewhere. If I don't do that within 45 days, the application times out, and although they keep all my personal information on file, nothing will happen. I won't have an account with ING Direct (although I will have a "customer number") and all will be peachy. Well, except for them having my personal info, but whatevs.
The irritating and frustrating part is that although I just summed it all up in three sentences, it was like pulling teeth to get all that info out of "Susan." It was ridiculous. It was almost like she deliberately chose the make-you-feel-stupid approach (you don't know that we're mailing you a PIN? How big of an idiot are you?) over the give-customer-the-info-she-needs approach. Has no one taught these people basic customer-service skills? Well, clearly not, because Susan, like all her predecessors, did not say anything resembling "I'm sorry about all this" or "I'm sorry you've decided not to open the account" or the like. Perhaps she, and all of ING Direct, is thinking of me: good riddance. In which case, the feeling is quite definitely mutual.
Anyway, I emailed my Wainwright Bank account info to the HR folks here at the office and asked them to transfer my direct-deposit to it tout-de-suite. Haven't gotten around to opening a Wainwright savings account yet, but no rush. I did stop into the Davis Square branch this morning to write myself a check from the old account and deposit it into the Wainwright account. The Wainwright branch is fairly cushy. It has a real working fireplace, free wifi, and free coffee, tea, and donuts for customers (and, apparently, for passing-by homeless people. He gave me a suspicious look like he thought I might object to him taking a Munchkin. Whatever, dude. It's not my problem. Have a Munchkin for all I care).
heh, but I digress. Anyway, now to go cancel anything that might be trying to automatically debit from my NetBank account. I think that's just my student loan, but better make sure. whee.
The irritating and frustrating part is that although I just summed it all up in three sentences, it was like pulling teeth to get all that info out of "Susan." It was ridiculous. It was almost like she deliberately chose the make-you-feel-stupid approach (you don't know that we're mailing you a PIN? How big of an idiot are you?) over the give-customer-the-info-she-needs approach. Has no one taught these people basic customer-service skills? Well, clearly not, because Susan, like all her predecessors, did not say anything resembling "I'm sorry about all this" or "I'm sorry you've decided not to open the account" or the like. Perhaps she, and all of ING Direct, is thinking of me: good riddance. In which case, the feeling is quite definitely mutual.
Anyway, I emailed my Wainwright Bank account info to the HR folks here at the office and asked them to transfer my direct-deposit to it tout-de-suite. Haven't gotten around to opening a Wainwright savings account yet, but no rush. I did stop into the Davis Square branch this morning to write myself a check from the old account and deposit it into the Wainwright account. The Wainwright branch is fairly cushy. It has a real working fireplace, free wifi, and free coffee, tea, and donuts for customers (and, apparently, for passing-by homeless people. He gave me a suspicious look like he thought I might object to him taking a Munchkin. Whatever, dude. It's not my problem. Have a Munchkin for all I care).
heh, but I digress. Anyway, now to go cancel anything that might be trying to automatically debit from my NetBank account. I think that's just my student loan, but better make sure. whee.
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no subject
Date: 2007-11-16 09:23 am (UTC)