gap update
Nov. 30th, 2005 11:59 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
mamajoanOK, according to my little experiment, 50% (two out of four) of us were unable to create accounts on gap.com using the method I described in my last post. Of course, since I tried it on two different computers with 3 different browsers, it might actually be more than 50%, but whatever.
After I wrote that post last night, I got a few more emails from gap.com people. One was a response to my customer-support inquiry, basically saying, "Gee, it looks like you have an account, so I don't know what you're complaining about." Although of course they didn't phrase it that way. ;) The other was a response to my BizRate comments. After I placed my order yesterday, I got one of those BizRate "rate this merchant!" popups, so I decided to go fill it out and complain some more about all the troubles that I had. Apparently that got their attention ;) because someone not in tech support emailed me to say they were very sorry about my troubles and that they're "upgrading" their website so they really appreciate my customer feedback. Suuuure. Whatever.
Anyway, I replied to the cust-supp guy, saying snarkily, "Thank you for noticing that I fixed my problem without your help." ;) I am terrible. Then I went on to explain what happened and that one of the three other people who tried it got the same error that I did (so I'm not just some psychotic crank, LOL). And now I shall drop it. No really, I swear. ;)
After I wrote that post last night, I got a few more emails from gap.com people. One was a response to my customer-support inquiry, basically saying, "Gee, it looks like you have an account, so I don't know what you're complaining about." Although of course they didn't phrase it that way. ;) The other was a response to my BizRate comments. After I placed my order yesterday, I got one of those BizRate "rate this merchant!" popups, so I decided to go fill it out and complain some more about all the troubles that I had. Apparently that got their attention ;) because someone not in tech support emailed me to say they were very sorry about my troubles and that they're "upgrading" their website so they really appreciate my customer feedback. Suuuure. Whatever.
Anyway, I replied to the cust-supp guy, saying snarkily, "Thank you for noticing that I fixed my problem without your help." ;) I am terrible. Then I went on to explain what happened and that one of the three other people who tried it got the same error that I did (so I'm not just some psychotic crank, LOL). And now I shall drop it. No really, I swear. ;)
