plus ca change

[mamajoan]

(I actually wrote the previous post about an hour and a half ago, so this one seems closer than it is.)

I am currently engaged in battle with RCN, my former cable/internet/phone company, over their claim that I owe them $11.12. You may think that for a measly eleven bucks one should just suck it up and pay, but so deep is my hatred for RCN that I can't let this go. Especially given the fact that the numbers on my various bills don't add up correctly. They claim there was a bill in between the ones I have, of which they promised to send me a copy. But even still, if there was such a thing, it still doesn't make the numbers make sense.

I talked to two different people, the latter of whom got quite snippy when I insinuated that she didn't know how to read a bill (an assertion behind which I shall stand), and in the end, finding herself unable to explain to me why a particular group of numbers didn't add up to what she was claiming they did, she finally said that she'd have their "billing resolution" department call me. Well, maybe they will and maybe they won't, but I'm not going to let this go until they admit that I don't owe them anything.

While I was talking to them, I could hear other RCN cust-supp people in the background. One of them was saying "OK, well there's no need to raise your voice." Another was saying, "no, hold on, it'll all be okay, I promise. I'm sorry this is happening to you." LOL. I guess I'm not the only one having issues with RCN.

The really irritating thing is that I keep getting solicitations in the mail at my new place from RCN begging me to switch to them. The general tone of their marketing materials is, "We're better than Comcast because they're a big monopoly and we're just a friendly little mom-n-pop company!" Which is actually why I first switched to RCN like four years ago, and it may have been true then, but it sure ain't true any more. I've half a mind to call them and insist that they stop spamming my snailmail box, because there's no way in hell that I'm going back.

My lj-mood for this post is irritated, which I am, but I'm also wallowing in a bit of smug evil satisfaction at having defeated Snippy RCN Chick. Ha! Take that! Your snippy attitude is no match for my death-defying command of the ability to add and subtract!

Comments

[thedivinegoat.livejournal.com]

Ha! Take that! Your snippy attitude is no match for my death-defying command of the ability to add and subtract!

An increasingly rare superpower nowadays.

Oh and metaquotesed

[mamajoan.livejournal.com]

hee, thanks for quoting me. Although I'm chlaal not chaal... but whatever. :)

[victoriacatlady.livejournal.com]

You need to get "It'll all be okay, I promise" customer service person. Also? RCN needs to hire at least one more employee who knows the difference between addition and subtraction.