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mamajoanSo the cable and phone were out, as I mentioned, on Sunday. When I called to report it, the guy said that he would have to make me an appointment to have it fixed even though it would probably be fixed before the appointment because others in the neighborhood had already reported the outage. It was one of those things where they give you a window, so he said they'd send someone on Tuesday between 8 and 11 A.M. I was like, sure, whatever. Then the truck actually came on Sunday night and fixed it, and I totally forgot about it.
Until the guy knocked this morning at 10:30. And he was all, "I'm here to fix your cable," and I was all, "um, they fixed it two days ago." And he looked confused and went away.
I gotta say that much as RCN provides decent actual service (cable TV, modem, and phone), their administration SUCKS. They *seriously* need some better computer systems or something. Did I mention that when I called to report the outage the other night, the guy couldn't find my account when looking it up by phone number? Because, as it turned out, they had my old phone number on file. Now, I've lived here and had this phone number for two and a half years. But that's not the crazy part. The crazy part is that RCN provides my phone service!! They are my phone and cable-TV and cable-modem provider, and yet, in their system, my cable-TV and cable-modem services have the wrong phone number!!!! Is that fucking ridiculous or what?
*shakes head* I swear. Sometimes you gotta wonder how these companies stay in business. Don't even get me started on the guy who was supposed to come and inspect my mom's furnace, (appointment was for "between noon and 4," he arrived at 5:15) or the movers who were supposed to pick up my friend J's stuff to move her cross-country (appointment was for noon, they showed up at midnight). Seriously, do not get me started.
Fussy baby, must run...
Until the guy knocked this morning at 10:30. And he was all, "I'm here to fix your cable," and I was all, "um, they fixed it two days ago." And he looked confused and went away.
I gotta say that much as RCN provides decent actual service (cable TV, modem, and phone), their administration SUCKS. They *seriously* need some better computer systems or something. Did I mention that when I called to report the outage the other night, the guy couldn't find my account when looking it up by phone number? Because, as it turned out, they had my old phone number on file. Now, I've lived here and had this phone number for two and a half years. But that's not the crazy part. The crazy part is that RCN provides my phone service!! They are my phone and cable-TV and cable-modem provider, and yet, in their system, my cable-TV and cable-modem services have the wrong phone number!!!! Is that fucking ridiculous or what?
*shakes head* I swear. Sometimes you gotta wonder how these companies stay in business. Don't even get me started on the guy who was supposed to come and inspect my mom's furnace, (appointment was for "between noon and 4," he arrived at 5:15) or the movers who were supposed to pick up my friend J's stuff to move her cross-country (appointment was for noon, they showed up at midnight). Seriously, do not get me started.
Fussy baby, must run...
