A Customer-Service Saga

(NOTE: I am not posting anything here about the tragic events in Connecticut last week. That's because I don't feel that I have anything useful to say. It was terrible and I feel sad about it; what else is there? Onward....)

Over the past few days I had an "interesting" customer-service experience, to which I alluded on Facebook, and here, as promised, is the long version thereof. Did I say long? I said long, right? You know me, right? I get wordy. You might want to go pee before you click.

( The Saga of Ruthie's Butterfly )